2.8.5 Install problems

Richard_Pink · 19 February 2013 09:13

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

Sailwave · 19 February 2013 09:31

Hi Richard,
But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

···

On 19 February 2013 09:13, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

Rob_Morton · 19 February 2013 09:44

I have a good internet connection and can browse to sailwave.com

I have opened 2.8.5 and clicked on help>check if new software is available and sailwave hangs

Strange?

Rob Morton

88 Woodlands Lane, Bald Hills

Postal addres (P.O. Box 185)

Pambula NSW 2549

Phone: 02 6495 7414 Fax: 02 6495 7139 Mobile: 0428 246 903

email: robmorton@ozemail.com.au

···

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Jon Eskdale
Sent: Tuesday, 19 February 2013 20:32
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

Rob_Morton · 19 February 2013 09:47

I am running Win XP home premium 64 bit, google chrome is my default browser

Rob Morton

88 Woodlands Lane, Bald Hills

Postal addres (P.O. Box 185)

Pambula NSW 2549

Phone: 02 6495 7414 Fax: 02 6495 7139 Mobile: 0428 246 903

email: robmorton@ozemail.com.au

···

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Rob Morton
Sent: Tuesday, 19 February 2013 20:45
To: sailwave@yahoogroups.com
Subject: RE: [sailwave] 2.8.5 Install problems

I have a good internet connection and can browse to sailwave.com

I have opened 2.8.5 and clicked on help>check if new software is available and sailwave hangs

Strange?

Rob Morton

88 Woodlands Lane, Bald Hills

Postal addres (P.O. Box 185)

Pambula NSW 2549

Phone: 02 6495 7414 Fax: 02 6495 7139 Mobile: 0428 246 903

email: robmorton@ozemail.com.au

From: sailwave@y ahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Jon Eskdale
Sent: Tuesday, 19 February 2013 20:32
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

Richard_Pink · 19 February 2013 10:00

I can browse from THIS email message to Sailwave.com

Can’t do anything when the screen hangs – it is just the cursor with that annoying circle thing going round

Cheers

···

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Jon Eskdale
Sent: 19 February 2013 09:32
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

MalcolmO · 19 February 2013 10:26

Richard,

Could it be a problem with your Sailwave desktop shortcut? If you right click on the shortcut, does it show something like "C:\Program Files (x86)\Sailwave\sailwave.exe"

If you press the Windows button, then All Programs, look for Sailwave, click and run Sailwave from there, do you get the same behaviour?

regards,
Malcolm Osborne
Sedgefield South Africa

···

On 2013/02/19 12:00, Richard Pink wrote:

I can browse from THIS email message to Sailwave.com

Can't do anything when the screen hangs -- it is just the cursor with that annoying circle thing going round

Cheers

*From:*sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] *On Beha lf Of *Jon Eskdale
*Sent:* 19 February 2013 09:32
*To:* sailwave@yahoogroups.com
*Subject:* Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com <http://www.sailwave.com> when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@btinternet.com > <mailto:richard.pink2@btinternet.com> <pinkrichard@hotmail.com > <mailto:pinkrichard@hotmail.com>> wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

Richard_Pink · 19 February 2013 10:30

I have now gone back to basics

```
 Back up all previous Sailwave stuff
```

 Removed Sailwave from computer (using Control Panel)

```
 Downloaded 2.8.5 and started it up
```

 Screen appeared with “circular type” motion cursor and remained for 8 minutes

```
 ..after 8 minutes
```

 But 2.8.5 Sailwave screen has appeared – I have not tested to see whether it works

Maybe something happening at the backend

I will let you know whether there are any further issues

Regards

···

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Rob Morton
Sent: 19 February 2013 09:47
To: sailwave@yahoogroups.com
Subject: RE: [sailwave] 2.8.5 Install problems

I am running Win XP home premium 64 bit, google chrome is my default browser

Rob Morton

88 Woodlands Lane, Bald Hills

Postal addres (P.O. Box 185)

Pambula NSW 2549

Phone: 02 6495 7414 Fax: 02 6495 7139 Mobile: 0428 246 903

email: robmorton@ozemail.com.au

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Rob Morton
Sent: Tuesday, 19 February 2013 20:45
To: sailwave@yahoogroups.com
Subject: RE: [sailwave] 2.8.5 Install problems

I have a good internet connection and can browse to sailwave.com

I have opened 2.8.5 and clicked on help>check if new software is available and sailwave hangs

Strange?

Rob Morton

88 Woodlands Lane, Bald Hills

Postal addres (P.O. Box 185)

Pambula NSW 2549

Phone: 02 6495 7414 Fax: 02 6495 7139 Mobile: 0428 246 903

email: robmorton@ozemail.com.au

From: sailwave@y ahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Jon Eskdale
Sent: Tuesday, 19 February 2013 20:32
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

Sailwave · 19 February 2013 10:35

Hi Richard,

Agree - it is not an internet problem - as you should get a message from Sailwave and it should not hang. It looks like something else.

Give me a call on Landline 03333 443377 if you like and we can try and work it out

Jon

···

--- In sailwave@yahoogroups.com, Richard Pink <pinkrichard@...> wrote:

I can browse from THIS email message to Sailwave.com

Can't do anything when the screen hangs - it is just the cursor with that
annoying circle thing going round

Cheers

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf
Of Jon Eskdale
Sent: 19 February 2013 09:32
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for
new versions when starting Sailwave - This requires an internet connection.
I quess when you get this message there is a problem with the internet
connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@... > <pinkrichard@...> wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and
it went OK - no issues. However went to open Sailwave and it just hangs then
after a while comes back with a message about a problem connecting to the
server.

Any clues?

Thanks

Richard_Pink · 19 February 2013 10:42

Hi

…however – if I uncheck the Set up - Global Options – Upgrades – Check for updates… Sailwave fires straight up!

···

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Malcolm Osborne
Sent: 19 February 2013 10:26
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Richard,

Could it be a problem with your Sailwave desktop shortcut? If you right click on the shortcut, does it show something like “C:\Program Files (x86)\Sailwave\sailwave.exe”

If you press the Windows button, then All Programs, look for Sailwave, click and run Sailwave from there, do you get the same behaviour?

regards,

Malcolm Osborne

Sedgefield South Africa

On 2013/02/19 12:00, Richard Pink wrote:

I can browse from THIS email message to Sailwave.com

Can’t do anything when the screen hangs – it is just the cursor with that annoying circle thing going round

Cheers

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Beha lf Of Jon Eskdale
Sent: 19 February 2013 09:32
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Richard,

But you can still continue OK?

In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection. I quess when you get this message there is a problem with the internet connection to the Sailwave server.

Can you browse to www.sailwave.com when this message appears.

Jon

On 19 February 2013 09:13, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

ColinJenkins · 19 February 2013 10:43

In the Global Options turn off the box to check for updates. It’s a bit primitive and is not elegant if there are temporary connectivity problems. CJ.

···

On Tue, Feb 19, 2013 at 9:13 AM, richard.pink2@btinternet.com pinkrichard@hotmail.com wrote:

Hi all

IN a little bit of a rush but I ran the download for 2.8.5 this morning and it went OK - no issues. However went to open Sailwave and it just hangs then after a while comes back with a message about a problem connecting to the server.

Any clues?

Thanks

MalcolmO · 19 February 2013 12:08

Just tried it - If I check the `Check for Updates' box, SW hangs on start up.

Just leave unchecked, not really necessary.

regards,
Malcolm Osborne
Sedgefield South Africa

···

On 2013/02/19 12:42, Richard Pink wrote:

Hi

...however -- if I uncheck the Set up - Global Options -- Upgrades -- Check for updates... Sailwave fires straight up!

*From:*sailwave@ya hoogroups.com [mailto:sailwave@yahoogroups.com] *On Behalf Of *Malcolm Osborne
*Sent:* 19 February 2013 10:26
*To:* sailwave@yahoogroups.com
*Subject:* Re: [sailwave] 2.8.5 Install problems

Richard,

Could it be a problem with your Sailwave desktop shortcut? If you right click on the shortcut, does it show something like "C:\Program Files (x86)\Sailwave\sailwave.exe"

If you press the Windows button, then All Programs, look for Sailwave, click and run Sailwave from there, do you get the same behaviour?

regards,
Malcolm Osborne
Sedgefield South Africa

On 2013/02/19 12:00, Richard Pink wrote:

    I can browse from THIS email message to Sailwave.com

    Can't do anything when the screen hangs -- it is just the cursor
    with that annoying circle thing going round

    Cheers

    *From:*sai lwave@yahoogroups.com <mailto:sailwave@yahoogroups.com>
    [mailto:sailwave@yahoogroups.com] *On Beha lf Of *Jon Eskdale
    *Sent:* 19 February 2013 09:32
    *To:* sailwave@yahoogroups.com <mailto:sailwave@yahoogroups.com>
    *Subject:* Re: [sailwave] 2.8.5 Install problems

    Hi Richard,

    But you can still continue OK?

    In the Global options on the Upgrades tab there is a check box to
    Check for new versions when starting Sailwave - This requires an
    internet connection. I quess when you get this message there is a
    problem with the internet connection to the Sailwave server.

    & nbsp;

    Can you browse to www.sailwave.com <http://www.sailwave.com> when
    this message appears.

    Jon

Sailwave · 19 February 2013 13:57

Hi Malcom,

Works fine for me - All I can assume is it is Firewall or AntiVirus which is blocking it. Are you using McAffee by any chance?

Do you have any logs you could check

Thanks

Jon

···

On 19 February 2013 12:08, Malcolm Osborne malcolmo@telkomsa.net wrote:

  Just tried it - If I check the `Check

for Updates’ box, SW hangs on start up.

  Just leave unchecked, not really necessary.

regards,
Malcolm Osborne
Sedgefield South Africa

On 2013/02/19 12:42, Richard Pink wrote:

Hi

              …however – if
I uncheck the Set up - Global Options – Upgrades –
Check for updates… Sailwave fires straight up!

From:
sailwave@ya hoogroups.com
[mailto:sailwave@yahoogroups.com] ** On Behalf Of**Malcolm Osborne

                  **Sent:** 19 February 2013 10:26
                  **To:** sailwave@yahoogroups.com
                  **Subject:** Re: [sailwave] 2.8.5 Install

problems

Richard,
                    Could it be a problem with your Sailwave desktop
shortcut? If you right click on the shortcut,
does it show something like “C:\Program Files
(x86)\Sailwave\sailwave.exe”
                    If you press the Windows button, then All
Programs, look for Sailwave, click and run
Sailwave from there, do you get the same
behaviour?

regards,

Malcolm Osborne

Sedgefield South Africa

                    On 2013/02/19 12:00, Richard

Pink wrote:

                          I
can browse from THIS email message to
Sailwave.com

                          Can’t
do anything when the screen hangs – it is
just the cursor with that annoying circle
thing going round

Cheers

From:
                                sai
lwave@yahoogroups.com [mailto:sailwave@yahoogroups.com ]
On Beha lf Of Jon Eskdale

                              **Sent:** 19 February 2013 09:32
                              **To:** sailwave@yahoogroups.com
                              **Subject:** Re: [sailwave] 2.8.5

Install problems

Hi Richard,

                                  But you can

still continue OK?

                                  In the Global
options on the Upgrades tab there
is a check box to Check for new
versions when starting Sailwave -
This requires an internet
connection. I quess when you get
this message there is a problem
with the internet connection to
the Sailwave server.

& nbsp;

                                  Can you browse

to www.sailwave.com
when this message appears.

Jon

Rob_Morton · 19 February 2013 20:12

I have the same problem and yes, I am using McAfee

Rob Morton

88 Woodlands Lane, Bald Hills

Postal addres (P.O. Box 185)

Pambula NSW 2549

Phone: 02 6495 7414 Fax: 02 6495 7139 Mobile: 0428 246 903

email: robmorton@ozemail.com.au

···

From: sailwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] On Behalf Of Jon Eskdale
Sent: Wednesday, 20 February 2013 0:58
To: sailwave@yahoogroups.com
Subject: Re: [sailwave] 2.8.5 Install problems

Hi Malcom,

Works fine for me - All I can assume is it is Firewall or AntiVirus which is blocking it. Are you using McAffee by any chance?

Do you have any logs you could check

Thanks

Jon

On 19 February 2013 12:08, Malcolm Osborne malcolmo@telkomsa.net wrote:

Just tried it - If I check the `Check for Updates’ box, SW hangs on start up.

Just leave unchecked, not really necessary.

regards,

Malcolm Osborne

Sedgefield South Africa

On 2013/02/19 12:42, Richard Pink wrote:

> Hi

>  

> <img border="0" width="297" height="376" id="_x0000_i1025" src="cid:image001.jpg@01CE0F39.9D5FB210">

>  

> …however – if I uncheck the Set up - Global Options – Upgrades – Check for updates… Sailwave fires straight up!

>  

> **From:** sailwave@ya [hoogroups.com](http://hoogroups.com) [mailto:sailwave@yahoogroups.com] **On Behalf Of** Malcolm Osborne

> 
> **Sent:** 19 February 2013 10:26
> **To:** sailwave@yahoogroups.com
> **Subject:** Re: [sailwave] 2.8.5 Install problems

> Richard,
> 
> Could it be a problem with your Sailwave desktop shortcut? If you right click on the shortcut, does it show something like "C:\Program Files (x86)\Sailwave\sailwave.exe"
> 
> If you press the Windows button, then All Programs, look for Sailwave, click and run Sailwave from there, do you get the same behaviour?

> ```
> regards,

> ```
> Malcolm Osborne

> ```
> Sedgefield South Africa

> ```

> On 2013/02/19 12:00, Richard Pink wrote:

> > I can browse from THIS email message to Sailwave.com

> >  

> > Can’t do anything when the screen hangs – it is just the cursor with that annoying circle thing going round

> >  

> > Cheers

> >  

> > **From:** sai lwave@yahoogroups.com [mailto:sailwave@yahoogroups.com] **On Beha lf Of** Jon Eskdale

> > 
> > **Sent:** 19 February 2013 09:32
> > **To:** sailwave@yahoogroups.com
> > **Subject:** Re: [sailwave] 2.8.5 Install problems

> > Hi Richard,

> > But you can still continue OK?

> > In the Global options on the Upgrades tab there is a check box to Check for new versions when starting Sailwave - This requires an internet connection.  I quess when you get this message there is a problem with the internet connection to the Sailwave server.

> > & nbsp;

> > Can you browse to [www.sailwave.com](http://www.sailwave.com) when this message appears.

> > Jon

</details>