Hi All
I’ve just reset my Windows 10 PC and also downloaded the latest version of Sailwave. Our results are normally sent to the sailwave results file but I’m getting the message “Can’t connect to sailwave.com”. I’m using the Windows firewall and Avast antivirus software.
Can someone remind me of any settings I might need to update in sailwave to be able to publish? Everything else seems to be working fine.
Regards
John
Someone else had a similar problem earlier this year. Jon found out
that it was a DNS setting error, which he overcame by doing the
command :
ipconfig /flushdns (from a command prompt)
Don't know if yours is the same problem ?
regards,
Malcolm Osborne
Rondevlei, South Africa
On 2018-12-23 19:48, John Lee
[sailwave] wrote:
Hi All
I’ve just reset my Windows 10 PC and also downloaded
the latest version of Sailwave. Our results are normally
sent to the sailwave results file but I’m getting the
message "Can’t connect to sailwave.com ". I’m using
the Windows firewall and Avast antivirus software.
Can someone remind me of any settings I might need toupdate in sailwave to be able to publish? Everything
else seems to be working fine.
Regards
John
Virus-free. www.avast.com
Thanks I’ll give it a go and let you know. It’ll probably be a few days now.
Regards
John
On Sun, 23 Dec 2018, 20:40 Malcolm Osborne malcolmo@telkomsa.net [sailwave] <sailwave@yahoogroups.com wrote:
Someone else had a similar problem earlier this year. Jon found outthat it was a DNS setting error, which he overcame by doing the
command :
ipconfig /flushdns (from a command prompt)Don't know if yours is the same problem ?
regards, Malcolm Osborne Rondevlei, South AfricaOn 2018-12-23 19:48, John Lee > johndlee01280@gmail.com [sailwave] wrote:
Hi All
I’ve just reset my Windows 10 PC and also downloaded
the latest version of Sailwave. Our results are normally
sent to the sailwave results file but I’m getting the
message "Can’t connect to sailwave.com ". I’m using
the Windows firewall and Avast antivirus software.
Can someone remind me of any settings I might need toupdate in sailwave to be able to publish? Everything
else seems to be working fine.
Regards
John
Virus-free. www.avast.com
Hi John,
It could be that as you have reset your Windows 10 PC that the
Windows firewall is blocking Sailwave accessing the Internet. So
need to set an exception in the firewall configuration.
Something you could try quickly is click Set-up and then select
Global options in Sailwave. Once the window pops up click the FTP
tab and check the last option ‘use passive transfers’. Now try
uploading the results to Sailwave.
The last thread on connectivity to Sailwave for results uploads
was primarily for those who have Virgin as their Internet
provider.
Kind regards,
Huw
On 23/12/2018 20:56, John Lee
[sailwave] wrote:
Thanks I'll give it a go and let you know.It’ll probably be a few days now.
Regards
John
On Sun, 23 Dec 2018, 20:40 Malcolm Osbornemalcolmo@telkomsa.net
[sailwave] <sailwave@yahoogroups.com
wrote:
Someone else had a similar problem earlierthis year. Jon found out that it was a DNS
setting error, which he overcame by doing the
command :
ipconfig /flushdns (from a command prompt)Don't know if yours is the same problem ?
regards, Malcolm Osborne Rondevlei, South AfricaOn2018-12-23 19:48, John Lee johndlee01280@gmail.com
[sailwave] wrote:
Hi All
I’ve just reset my Windows 10 PC and
also downloaded the latest version of
Sailwave. Our results are normally sent
to the sailwave results file but I’m
getting the message "Can’t connect to sailwave.com ".
I’m using the Windows firewall and Avast
antivirus software.
Can someone remind me of any settingsI might need to update in sailwave to be
able to publish? Everything else seems
to be working fine.
Regards
John
Virus-free.
www.avast.com
Hi Huw
I still have a problem that may be similar to the Virgin one. I’m on Talktalk. I can’t load to the Sailwave results file either from my PC which was recently reset nor from my wife’s laptop. However, I can upload the file from a remote PC at a different address.
I have had a problem like this before and resolved it by resetting the DNS server to 8.8.8.8 and 8.8.4.4
Unfortunately, in this case, it hasn’t worked.
When I ping Sailwave .com I get a reply from 62.42.151.225 which I understand is not the correct IP address. I did also try running ipconfig /flushdns which didn’t seem to help.
Can anyone assist please.
Regards
John
PS. I’m quite happy to wait until the holiday period is over.
On Mon, 24 Dec 2018 at 08:08, Huw Pearce huw.pearce@bcs.org.uk [sailwave] sailwave@yahoogroups.com wrote:
Hi John,
It could be that as you have reset your Windows 10 PC that theWindows firewall is blocking Sailwave accessing the Internet. So
need to set an exception in the firewall configuration.
Something you could try quickly is click Set-up and then selectGlobal options in Sailwave. Once the window pops up click the FTP
tab and check the last option ‘use passive transfers’. Now try
uploading the results to Sailwave.
The last thread on connectivity to Sailwave for results uploadswas primarily for those who have Virgin as their Internet
provider.
Kind regards,
Huw
On 23/12/2018 20:56, John Lee > johndlee01280@gmail.com [sailwave] wrote:
Thanks I'll give it a go and let you know.It’ll probably be a few days now.
Regards
John
On Sun, 23 Dec 2018, 20:40 Malcolm Osborne > > malcolmo@telkomsa.net > > [sailwave] <sailwave@yahoogroups.com > > wrote:
Someone else had a similar problem earlierthis year. Jon found out that it was a DNS
setting error, which he overcame by doing the
command :
ipconfig /flushdns (from a command prompt)Don't know if yours is the same problem ?
regards, Malcolm Osborne Rondevlei, South AfricaOn2018-12-23 19:48, John Lee johndlee01280@gmail.com
[sailwave] wrote:
Hi All
I’ve just reset my Windows 10 PC and
also downloaded the latest version of
Sailwave. Our results are normally sent
to the sailwave results file but I’m
getting the message "Can’t connect to sailwave.com ".
I’m using the Windows firewall and Avast
antivirus software.
Can someone remind me of any settingsI might need to update in sailwave to be
able to publish? Everything else seems
to be working fine.
Regards
John
Virus-free.
www.avast.com
Hi John,
I’ve had a look and it looks like talktalk is using the same solution as Virgin for it Antivirus badged Homesafe (Its an F-secure product) , you may be able to add an exception for sailwave.com if you logon to your talkalk account…
Back to the DNS change.
If you change your DNS server to 8.8.8.8 and then run Ipconfig /flushdns then there is no reason for it not to work (unless some local security software is blocking it)
To test just ping sailwave.com and if you get 46.32.254.125 then you should be Ok or it’s another issue.
Huw / Jon.
I have a feeling that the fact the address used is the root domain of sailwave.com may be causing the false positives. It may be worth setting up a host such as ftp.sailwave.com to see it this will resolve the problem in the future. I am happy to test as a virgin customer to see if it helps. FYI ( I am still pursuing the issue with virgin but it is painfully slow.
Keith
Hi John,
If as Keith says Talk Talk are now doing the same as Virgin. Then you have a few choices
a). If you can login to your Talk Talk account and set an exception for Sailwave.com. According to Keith this is possible with Virgin.
b). Change the DNS server
c). Change the hosts file as per my post on this group.
Hi Keith
Thanks for the suggestion but it is not actually using the root. It is actually results.sailwave.com
Jon
Jon Eskdale
03333 443377
07530 112233
Hi all,
Fortunately, my grandson was visiting and he seems to have solved the problem. We’ve done this by changing the DNS again. It seems that Windows was still using TalkTalk’s servers even though I had changed the IPv4 settings to 8.8.8.8. We have now changed the settings for IPv6 to the Google settings and it now works OK.
I’m not sure what is going on here but I’m happy if it works. Perhaps the lesson is only to reset a PC when absolutely necessary or possibly buy a new which will work OK without constant maintenance.
Regards
John and David
On Thu, 27 Dec 2018 at 12:31, Jon Eskdale jon@sailwave.com [sailwave] sailwave@yahoogroups.com wrote:
Hi John,
If as Keith says Talk Talk are now doing the same as Virgin. Then you have a few choices
a). If you can login to your Talk Talk account and set an exception for Sailwave.com. According to Keith this is possible with Virgin.
b). Change the DNS server
c). Change the hosts file as per my post on this group.
Hi Keith
Thanks for the suggestion but it is not actually using the root. It is actually results.sailwave.com
Jon
On Thu, 27 Dec 2018 at 10:58, keithsykes69@yahoo.com [sailwave] sailwave@yahoogroups.com wrote:
Hi John,
I’ve had a look and it looks like talktalk is using the same solution as Virgin for it Antivirus badged Homesafe (Its an F-secure product) , you may be able to add an exception for sailwave.com if you logon to your talkalk account…
Back to the DNS change.
If you change your DNS server to 8.8.8.8 and then run Ipconfig /flushdns then there is no reason for it not to work (unless some local security software is blocking it)
To test just ping sailwave.com and if you get 46.32.254.125 then you should be Ok or it’s another issue.
Huw / Jon.
I have a feeling that the fact the address used is the root domain of sailwave.com may be causing the false positives. It may be worth setting up a host such as ftp.sailwave.com to see it this will resolve the problem in the future. I am happy to test as a virgin customer to see if it helps. FYI ( I am still pursuing the issue with virgin but it is painfully slow.
Keith
–
Jon Eskdale
03333 443377
07530 112233