Installing Sailwave on an ASUS Vivobook

General
1

I have just downloaded version 2.38.2-1 onto a newish ASUS Vivobook having run an earlier version on my old steam driven laptop. I have obviously done something wrong as not many of the features are working. Does anyone have experience of this and, more importantly, a solution?

Thanks

Kevin

2

Hi Kevin

When you say features are not working could you please explain what is not working

Thanks

3

Thanks for the quick reply. Basically nothing on the row shown below works:

image

Thanks

4

I should probably add that I have restarted the computer without any joy.

Thanks

5

Hi Kevin,

Have you created a Sailwave file yet, most of the icons the icons below the menu bar are not active until a Sailwave file is open or has been created using File | New.

Question - what other software have you installed or was installed on the laptop?

There have been instances where other software is interfering with Sailwave but so it has not been completely narrowed down.

Kind regards,
Huw

6

Hi Huw,

There’s not much on there to be honest. Aside from the stuff it came with, most of which I don’t use, all I have added is the Microsoft office suite, Bitdefender, WhatsApp, HP Smart, Phone Link and Sailwave.

7

Oh, and I have imported all my existing Sailwave files from my old computer and it is the same with them. File is one of the things that doesn’t work.

8

Hi Kevin,

Thank you for the updates.

I am running Microsoft Office Pro 2024, WhatsApp & HP Smart and I am having no problems.

It might be an app that came installed. As a starter I suggest you turn BitDefender off, after for safety turning of WiFi and/or removing network cable. and see if Sailwave works.

Sorry I cannot be more helpful at the moment.
Kind regards,
Huw

9

Hi Huw,

Thanks for the suggestion. I was running Bitdefender on my old computer without a problem so was doubtful but tried turning it off anyway - it didn’t make any difference.

However, your suggestion did get me thinking so I began looking at other things methodically and have just found the culprit - my second screen! When I unplug the screen from the laptop, Sailwave works perfectly.

I am not techie so don’t know the reason for this but guess its something to do with settings? Do you have any thoughts? The screen is a Samsung.

Thanks

Kevin

10

Hi Kevin,

Thank you for the feedback. It is the first time I have heard of having a second screen attached causing a problem with Sailwave. I currently have no idea why it is happening. I regularly use a second monitor attached to a laptop and not experienced the problem you have. I will go and do some testing with different laptops and monitors. I have several different makes of monitor including a fairly recent Samsung (HDI & Display Port connections). The older monitors have a range of different graphic connection ports (VGA, DVI, HDMI, DisplayPort). Plenty for me test Sailwave against.

Might take a few days to work through testing different laptops and graphic connections.

Kind regards,
Huw

11

Thanks Huw, I look forward to hearing more in due course.

Kevin

12

Hi Kevin,

Thanks for the feedback. If the Menu bar is disabled, you can always activate it by pressing and releasing the Alt Key so if you do have the issue then this is a work around. Not that you should have to, but it will let you continue working. I have never been able to reproduce this except when having Camtasia record the screen. As soon as you stop Camtasia, everything works fine again. Another user did report that he ran the Microsoft troubleshooting and that cured the issue for him. I run Sailwave with 2 or 3 screens and don’t have any issues with it. If you reconnected your second screen, did the issue return, or was it OK from then on?

Regards

Jon

13

Hi Jon,

Thanks for the additional information.

I did reconnect my second monitor (after finishing working with Sailwave using only the main screen) and have just tried again. Amazingly, everything now seems to be as it should be. I didn’t even have to resort to the Alt key.

Hopefully things will stay that way!

I don’t pretend to begin to understand why this should be but thank you both for your patience and advice.

Kevin