After downloading the install file from the Sailwave web site, when I run it I get the following error message:
“the file ‘c:\program files (x86)\sailwave\UNWISE.EXE’ could not be opened. Please check your disk is not full and that you have access to the destination directory.”
I checked and found the uninstall file UNWISE.EXE does exist in the directory. When I click on it however, a Windows dialogue box appears, asking if I want this app from an unknown publisher to make changes to my device. UNWISE starts only after I click “yes”. I suspect this feature is preventing the auto install sequence.
I recall seeing threads that there could be such issues if
Teamviewer is installed on the PC?
···
regards,
Malcolm Osborne
Rondevlei, South Africa
On 2018-01-21 17:16, Ian Grant
[sailwave] wrote:
Hello,
After downloading the install file from the
Sailwave web site, when I run it I get the following
error message:
"the file 'c:\program files
(x86)\sailwave\UNWISE.EXE’ could not be opened.
Please check your disk is not full and that you have
access to the destination directory."
I checked and found the uninstall file UNWISE.EXE
does exist in the directory. When I click on it
however, a Windows dialogue box appears, asking if I
want this app from an unknown publisher to make
changes to my device. UNWISE starts only after I
click “yes”. I suspect this feature is preventing
the auto install sequence.
Sorry to hear you have a problem. There is not normally any problem installing Sailwave on Windows 10, other than the prompts that sometimes require accept/allow/continue the installation.
Unwise.exe is the program that is used to uninstall Sailwave. So if it is present on your PC you must have at sometime installed Sailwave on the PC.
If it is a club PC does your login account have the necessary rights to allow the installation.
As Malcom suggested Teamviewer can cause Sailwave to crash when you run Sailwave, but this is not the problem you are seeing. Just FYI A program Teamviewerfix is included with the Sailwave install and runs when you install Sailwave. So the Teamviewer issue should only occur if you install Teamviewer after Sailwave. If this is the case simply run the Teamveiwerfix program which is in the Sailwave directory.
If you still have a problem please feel free to contact me directly.
After downloading the install file from the Sailwave web site, when I run it I get the following error message:
“the file ‘c:\program files (x86)\sailwave\UNWISE.EXE’ could not be opened. Please check your disk is not full and that you have access to the destination directory.”
I checked and found the uninstall file UNWISE.EXE does exist in the directory. When I click on it however, a Windows dialogue box appears, asking if I want this app from an unknown publisher to make changes to my device. UNWISE starts only after I click “yes”. I suspect this feature is preventing the auto install sequence.
Sorry to hear you have a problem. There is not normally any problem installing Sailwave on Windows 10, other than the prompts that sometimes require accept/allow/continue the installation.
Unwise.exe is the program that is used to uninstall Sailwave. So if it is present on your PC you must have at sometime installed Sailwave on the PC.
If it is a club PC does your login account have the necessary rights to allow the installation.
As Malcom suggested Teamviewer can cause Sailwave to crash when you run Sailwave, but this is not the problem you are seeing. Just FYI A program Teamviewerfix is included with the Sailwave install and runs when you install Sailwave. So the Teamviewer issue should only occur if you install Teamviewer after Sailwave. If this is the case simply run the Teamveiwerfix program which is in the Sailwave directory.
If you still have a problem please feel free to contact me directly.
After downloading the install file from the Sailwave web site, when I run it I get the following error message:
“the file ‘c:\program files (x86)\sailwave\UNWISE.EXE’ could not be opened. Please check your disk is not full and that you have access to the destination directory.”
I checked and found the uninstall file UNWISE.EXE does exist in the directory. When I click on it however, a Windows dialogue box appears, asking if I want this app from an unknown publisher to make changes to my device. UNWISE starts only after I click “yes”. I suspect this feature is preventing the auto install sequence.
Hi Nick and everyone - I just downloaded the latest installer from the Sailwave website and installed it on Windows 10 version 1709 (Fully patched as of this morning) and installed Sailwave with no issues - It did previously have 2.23 on it.
I also tried reinstalling again and still no issues.
If anyone can give me screen shots or reproduce it then I will look at it. But at the moment it seems to work perfectly for me.
Sorry to hear you have a problem. There is not normally any problem installing Sailwave on Windows 10, other than the prompts that sometimes require accept/allow/continue the installation.
Unwise.exe is the program that is used to uninstall Sailwave. So if it is present on your PC you must have at sometime installed Sailwave on the PC.
If it is a club PC does your login account have the necessary rights to allow the installation.
As Malcom suggested Teamviewer can cause Sailwave to crash when you run Sailwave, but this is not the problem you are seeing. Just FYI A program Teamviewerfix is included with the Sailwave install and runs when you install Sailwave. So the Teamviewer issue should only occur if you install Teamviewer after Sailwave. If this is the case simply run the Teamveiwerfix program which is in the Sailwave directory.
If you still have a problem please feel free to contact me directly.
After downloading the install file from the Sailwave web site, when I run it I get the following error message:
“the file ‘c:\program files (x86)\sailwave\UNWISE.EXE’ could not be opened. Please check your disk is not full and that you have access to the destination directory.”
I checked and found the uninstall file UNWISE.EXE does exist in the directory. When I click on it however, a Windows dialogue box appears, asking if I want this app from an unknown publisher to make changes to my device. UNWISE starts only after I click “yes”. I suspect this feature is preventing the auto install sequence.
Hi Nick and everyone - I just downloaded the latest installer from the Sailwave website and installed it on Windows 10 version 1709 (Fully patched as of this morning) and installed Sailwave with no issues - It did previously have 2.23 on it.
I also tried reinstalling again and still no issues.
If anyone can give me screen shots or reproduce it then I will look at it. But at the moment it seems to work perfectly for me.
Sorry to hear you have a problem. There is not normally any problem installing Sailwave on Windows 10, other than the prompts that sometimes require accept/allow/continue the installation.
Unwise.exe is the program that is used to uninstall Sailwave. So if it is present on your PC you must have at sometime installed Sailwave on the PC.
If it is a club PC does your login account have the necessary rights to allow the installation.
As Malcom suggested Teamviewer can cause Sailwave to crash when you run Sailwave, but this is not the problem you are seeing. Just FYI A program Teamviewerfix is included with the Sailwave install and runs when you install Sailwave. So the Teamviewer issue should only occur if you install Teamviewer after Sailwave. If this is the case simply run the Teamveiwerfix program which is in the Sailwave directory.
If you still have a problem please feel free to contact me directly…
After downloading the install file from the Sailwave web site, when I run it I get the following error message:
“the file ‘c:\program files (x86)\sailwave\UNWISE.EXE’ could not be opened. Please check your disk is not full and that you have access to the destination directory.”
I checked and found the uninstall file UNWISE…EXE does exist in the directory. When I click on it however, a Windows dialogue box appears, asking if I want this app from an unknown publisher to make changes to my device. UNWISE starts only after I click “yes”. I suspect this feature is preventing the auto install sequence.
Having seen these emals, I thought I would just
check.
Currenty have 2.19.8 installed
Downloaded sw2_24_0.exe
Ran the file and got this
<img src="cid:part1.8A59E367.679B1273@ntlworld.com" alt="" height="276" width="367">
On clickin OK installer drops out
I do have UNWISE.EXE in the correct folder
<img src="cid:part2.083A8656.EE8F51CA@ntlworld.com" alt="">
Ian
···
On 22/01/2018 15:10, Jon Eskdale
[sailwave] wrote:
the latest installer from the Sailwave website and installed it
on Windows 10 version 1709 (Fully patched as of this morning)
and installed Sailwave with no issues - It did previously have
2.23 on it.
I also tried reinstalling again and still no issues.
If anyone can give me screen shots or reproduce it then I
will look at it. But at the moment it seems to work perfectly
for me.
**Sent:**
Monday, January 22, 2018 5:48 AM
**Subject:**
Re: [sailwave] Fwd: Issue installing
Sailwave 2.24.0 on Windows 10
Hi Ian,
Sorry to hear you have
a problem. There is not
normally any problem
installing Sailwave on
Windows 10, other than the
prompts that sometimes
require
accept/allow/continue the
installation.
Unwise.exe
is the program that is
used to uninstall
Sailwave. So if it is
present on your PC you
must have at sometime
installed Sailwave on the
PC.
If it is a club PC does
your login account have
the necessary rights to
allow the installation.
As
Malcom suggested
Teamviewer can cause
Sailwave to crash when you
run Sailwave, but this is
not the problem you are
seeing. Just FYI A
program Teamviewerfix is
included with the Sailwave
install and runs when you
install Sailwave. So the
Teamviewer issue should
only occur if you install
Teamviewer after
Sailwave. If this is the
case simply run the
Teamveiwerfix program
which is in the Sailwave
directory.
downloading
the install
file from the
Sailwave web
site, when I
run it I get
the following
error
message:
"the file
‘c:\program
files
(x86)\sailwave\UNWISE.EXE’
could not be
opened. Please
check your
disk is not
full and that
you have
access to the
destination
directory."
I checked
and found the
uninstall file
UNWISE…EXE
does exist in
the directory.
When I click
on it however,
a Windows
dialogue box
appears,
asking if I
want this app
from an
unknown
publisher to
make changes
to my device.
UNWISE starts
only after I
click “yes”.
I suspect this
feature is
preventing the
auto install
sequence.
the latest installer from the Sailwave website and installed it
on Windows 10 version 1709 (Fully patched as of this morning)
and installed Sailwave with no issues - It did previously have
2.23 on it.
I also tried reinstalling again and still no issues.
If anyone can give me screen shots or reproduce it then I
will look at it. But at the moment it seems to work perfectly
for me.
**Sent:**
Monday, January 22, 2018 5:48 AM
**Subject:**
Re: [sailwave] Fwd: Issue installing
Sailwave 2.24.0 on Windows 10
Hi Ian,
Sorry to hear you have
a problem. There is not
normally any problem
installing Sailwave on
Windows 10, other than the
prompts that sometimes
require
accept/allow/continue the
installation.
Unwise.exe
is the program that is
used to uninstall
Sailwave. So if it is
present on your PC you
must have at sometime
installed Sailwave on the
PC.
If it is a club PC does
your login account have
the necessary rights to
allow the installation.
As
Malcom suggested
Teamviewer can cause
Sailwave to crash when you
run Sailwave, but this is
not the problem you are
seeing. Just FYI A
program Teamviewerfix is
included with the Sailwave
install and runs when you
install Sailwave. So the
Teamviewer issue should
only occur if you install
Teamviewer after
Sailwave. If this is the
case simply run the
Teamveiwerfix program
which is in the Sailwave
directory.
downloading
the install
file from the
Sailwave web
site, when I
run it I get
the following
error
message:
"the file
‘c:\program
files
(x86)\sailwave\UNWISE.EXE’
could not be
opened. Please
check your
disk is not
full and that
you have
access to the
destination
directory."
I checked
and found the
uninstall file
UNWISE…EXE
does exist in
the directory.
When I click
on it however,
a Windows
dialogue box
appears,
asking if I
want this app
from an
unknown
publisher to
make changes
to my device.
UNWISE starts
only after I
click “yes”.
I suspect this
feature is
preventing the
auto install
sequence.
Hi Ian - Thanks - could you repeat and move the message box so I can see what was underneath - If you have a couple of minutes to spare could you give me a call or email me direct with your phone and I will call you.
Or Skype or WhatsApp if you prefer. Thanks Jon
the latest installer from the Sailwave website and installed it
on Windows 10 version 1709 (Fully patched as of this morning)
and installed Sailwave with no issues - It did previously have
2.23 on it.
I also tried reinstalling again and still no issues.
If anyone can give me screen shots or reproduce it then I
will look at it. But at the moment it seems to work perfectly
for me.
**Sent:**
Monday, January 22, 2018 5:48 AM
**Subject:**
Re: [sailwave] Fwd: Issue installing
Sailwave 2.24.0 on Windows 10
Hi Ian,
Sorry to hear you have
a problem. There is not
normally any problem
installing Sailwave on
Windows 10, other than the
prompts that sometimes
require
accept/allow/continue the
installation.
Unwise.exe
is the program that is
used to uninstall
Sailwave. So if it is
present on your PC you
must have at sometime
installed Sailwave on the
PC.
If it is a club PC does
your login account have
the necessary rights to
allow the installation.
As
Malcom suggested
Teamviewer can cause
Sailwave to crash when you
run Sailwave, but this is
not the problem you are
seeing. Just FYI A
program Teamviewerfix is
included with the Sailwave
install and runs when you
install Sailwave. So the
Teamviewer issue should
only occur if you install
Teamviewer after
Sailwave. If this is the
case simply run the
Teamveiwerfix program
which is in the Sailwave
directory.
downloading
the install
file from the
Sailwave web
site, when I
run it I get
the following
error
message:
"the file
‘c:\program
files
(x86)\sailwave\UNWISE.EXE’
could not be
opened. Please
check your
disk is not
full and that
you have
access to the
destination
directory."
I checked
and found the
uninstall file
UNWISE…EXE
does exist in
the directory.
When I click
on it however,
a Windows
dialogue box
appears,
asking if I
want this app
from an
unknown
publisher to
make changes
to my device.
UNWISE starts
only after I
click “yes”.
I suspect this
feature is
preventing the
auto install
sequence.
Hi - Thank you to Ian who just called me - He is getting the same issue on both of his PC’s
As this issue has only just arisen this is strange as the installer hasn’t changed for a few years. The problem seems to be with permissions to write to the program files directory.
Ian has discovered that if he downloaded the install file and then right clicks on the file and selects Run as Administrator the install works fine - so that is a work around for those with an issue.
There have been a lot of patches to operating systems lately for the Meltdown vulnerability and many of these have interfered with Antivirus software so I’m wondering if it is connected.
I’m using Microsoft’s Windows Defender - Ian is using Norton. So if you have a problem installing could you let me know what antivirus Together with what updates to the OS and your antivirus you have installed.
Using the latest Windows 10 pro fully patched and Windows Defender it works fine with me.
Jon By the way I followed your advice above of downloading the Sailwave installer, right clicking and choosing "run as an administrator"in Windows. Worked like a charm and now happily running v2.24
