Hi folks.
I guess it’s probably just me being thick, but I’ve been trying to upload to the results folder, but I’m having no success.
As a new user I want to start with a test, so I’ve gone through and made up a series and gone to the Publish option.
I’ve already requested for a folder to be created for us, which it has, called ogstonsc.
When uploading I’m selecting the destination as The Sailwave website results folder.
I’m putting my email in the email box.
In the filename I’ve put ogstonsc/Testing1.htm.
When I click publish it waits a while and then after 30 seconds I get a message box come up to say Cannot connect to sailwave.com
Any help would be greatly appreciated.
Craig
Hi Craig,
It sounds as if you have a Firewall issue or perhaps you are using Virgin as your ISP
Give me a call on the number below and we can work through it
Jon
···
Jon Eskdale
03333 443377
07530 112233
Hi Jon
Yes I’m with Virgin.
When’s best to ring you? I don’t want to disturb you.
Craig
Hi Jon
Yes I’m with Virgin.
When’s best to ring you? I don’t want to disturb you.
Craig
Hi Craig,
Give me a call now - I’m free all evening.
There are some posts about this on the user group Post 17669 contains some of the important parts
Just a small further update for those interested. I did get the Hosts file modification working (A typo I made) which we eventually opted for, rather than changing the DNS server. Changing the DNS server is certainly a solution and if its a Desktop then I would recommend this as probably the best solution but if its a laptop and you are logging on in various places in which case you will be using DHCP allocation of the IP address which normally means the DNS servers are automatically assigned. By changing the Hosts file this will work automatically with DHCP enabled at any location.
The hosts file can be found at C:\Windows\System32\drivers\etc
I added the following two lines
46.32.254.125 sailwave.com
46.32.254.125 www.sailwave.com
The only downside of this solution is, should the IP address of Sailwave server change you would need to modify this. But this would only change if the Sailwave server hosting was moved and there are currently no plans to do that. The best solution would of course get Virgin Media to fix their issue but that is not always easy.
This is part of the conversation
Give me a call and I’ll explain in more detail
Jon
···
Jon Eskdale
03333 443377
07530 112233
Jon,
I’ve just had a thought. There’s only me who’s on Virgin. The connection at the club is BT, and the chap who normally does the results is too. In reality I’ll never actually be filling it in at home.
So for now I’ll not disturb you. At least now I know what is the issue is, and if I ever end up having to do the inputting I’ll come back to you.
Thanks very much
Craig
Hi,
As a virgin media customer I decided to do some digging.
I contacted VM and explained problem In Detail and didn’t really get anywhere!!
After a bit more digging, the issue is with the Websafe product.
A work around for virgin customers is to
Logon to your web account
Select Apps
Select F-Secure SAFE
Select WebSafe settings
Scroll down and select websites
Add Sailwave.com to allowed websites (Click Add and then Apply)
This then allows virgin customers to access sailwave.com on correct IP address 46.32.254.125
Test by pinging sailwave.com from command prompt should get
C:\Users\keith>ping sailwave.com
Pinging sailwave.com [46.32.254.125] with 32 bytes of data:
Reply from 46.32.254.125: bytes=32 time=24ms TTL=119
I shall try and get virgin to resolve the issue for all users.
Cheers
Keith
Thanks Keith - That is very useful
Jon
···
Jon Eskdale
03333 443377
07530 112233