A club race officer is having trouble importing sailwave blw files produced in version 2.16.7 into the same version of sailwave on her laptop running windows 8.1 operating system The same file imports into other computers running Windows 7. Has there been any reported problems with Windows 8 running Sailwave?
Hi John - No problems it works fine on Windows 8.1
Do you have details of the problem they are experiencing?
Jon
···
On 2 March 2015 at 18:28, johnlstokes2002@yahoo.co.uk [sailwave] sailwave@yahoogroups.com wrote:
A club race officer is having trouble importing sailwave blw files produced in version 2.16.7 into the same version of sailwave on her laptop running windows 8.1 operating system The same file imports into other computers running Windows 7. Has there been any reported problems with Windows 8 running Sailwave?
Jon Eskdale
07976 709777
Skype “eskdale”
I’m running 2.16.7 on W8.1 without any problems. I
can import files from PCs running W7.
IanF
···
On 02/03/2015 18:28,
[sailwave] wrote:
A club race officer is having trouble importing sailwaveblw files produced in version 2.16.7 into the same version of
sailwave on her laptop running windows 8.1 operating system
The same file imports into other computers running Windows 7.
Has there been any reported problems with Windows 8 running
Sailwave?
Hi Jon,
I’m glad its not a common problem. Below is the message I last received from the lady in our club that is trying to get it to work on her new laptop with Windows 8.1. She has even tried installing an older version of Sailwave as you can see.
I find it quite odd. I don’t have access to a pc with Windows 8 so I cannot test this for myself.
Regards,
John.
Hi
John, I tried installing 2.9.7.1 and it wouldn’t open the Frostbite file.
I then reinstalled 2.16 etc. i.e. the current one and it still won’t
open. This is the message that comes up after the Acess Denied message is
ok’ed.
Could not open
C:\Users\Christine\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm\00fd44dbea40b159\120712-0049\Att\2000339c\Frostbite
Series - 2014.blw
I
am trying to resurrect one of the netbooks to see what happens with them.
From the error message, it seems to be the case that the sailwave file (Frostbite Series-2014.blw) is either in the wrong place (should be in Downloads or a directory under My Documents; or somehow the Sailwave program is looking for the requested file in the wrong place.
Is the file being opened from Sailwave (File / Open Series) or is it being opened from File Manager ?
regards,
Malcolm Osborne
Sedgefield South Africa
···
On 2015/03/02 21:00, johnlstokes2002@yahoo.co.uk [sailwave] wrote:
Hi Jon,
I'm glad its not a common problem. Below is the message I last received from the lady in our club that is trying to get it to work on her new laptop with Windows 8.1. She has even tried installing an older version of Sailwave as you can see.
I find it quite odd. I don't have access to a pc with Windows 8 so I cannot test this for myself.
Regards,
John.
Hi John, I tried installing 2.9.7.1 and it wouldn’t open the Frostbite file. I then reinstalled 2.16 etc. i.e. the current one and it still won’t open. This is the message that comes up after the Acess Denied message is ok’ed.
Could not open C:\Users\Christine\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm\00fd44dbea40b159\120712-0049\Att\2000339c\Frostbite Series - 2014.blw
I am trying to resurrect one of the netbooks to see what happens with them.
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In the past, I’ve seen a problem with Sailwave using WIndows 8.1 with long paths and long file names. To test it, I would copy the *.blw file to the desktop and try to open it from there.
Regards,
Peter
···
On Mon, Mar 2, 2015 at 12:00 PM, johnlstokes2002@yahoo.co.uk [sailwave] sailwave@yahoogroups.com wrote:
Hi Jon,
I’m glad its not a common problem. Below is the message I last received from the lady in our club that is trying to get it to work on her new laptop with Windows 8.1. She has even tried installing an older version of Sailwave as you can see.
I find it quite odd. I don’t have access to a pc with Windows 8 so I cannot test this for myself.
Regards,
John.
Hi
John, I tried installing 2.9.7.1 and it wouldn’t open the Frostbite file.
I then reinstalled 2.16 etc. i.e. the current one and it still won’t
open. This is the message that comes up after the Acess Denied message is
ok’ed.
Could not open
C:\Users\Christine\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm\00fd44dbea40b159\120712-0049\Att\2000339c\Frostbite
Series - 2014.blw
I
am trying to resurrect one of the netbooks to see what happens with them.
Hi Malcolm,
You seem to have a point there. The file seems buried deep down under some weird directory structure. I’ll try to get her to move it to a place where sailwave usually saves and opens files from on that machine.
Cheers
The path looks to be for the Microsoft cloud storage system, SkyDrive/OneDrive. It could be it’s making a temporary copy of the data in an unusual way that doesn’t play nice with Sailwave (like an ephemeral file). Copying to the Desktop sounds like a very sane approach.
Regarding remote support - if both parties have reasonable internet connectivity, I’d suggest installing Team Viewer; it’s free for non-commercial use, and basically enables you to see the desktop of the person having issues (and take control of the mouse/keyboard if necessary).
Good Idea Peter, I will get her to do that, sounds a plausible explanation.
John